Refund Policy
At Wild Raven, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to make it right.
↩️ Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must:
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Be unused and in its original condition
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Be returned in its original packaging
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Not show signs of wear, damage, or alteration
To initiate a return, please contact our support team at:
Please include your order number and the reason for your return and we will guide you through the process.
💰 Refunds
Once we receive and inspect the returned item, we will notify you of the outcome within 2 business days.
If approved, your refund will be processed to your original payment method within 5–10 business days.
🚫 Non-Returnable Items
For hygiene and safety reasons, we are unable to accept returns on:
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Earrings that have been worn
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Personalised items
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Gift cards
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Items marked as final sale
We appreciate your understanding on this.
📦 Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery.
Please provide:
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Your order number
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A description of the issue
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Clear photographs of the item
We will review your case promptly and offer an appropriate solution, which may include a free replacement or full refund — at no additional cost to you.
🚚 Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect, in which case Wild Raven will cover all return shipping costs.
Shipping fees are non-refundable.
💌 Contact Us
If you have any questions regarding our Refund Policy, please don't hesitate to get in touch:
Email: support@wildravenuk.com
We aim to respond to all enquiries within 24–48 business hours.
Wild Raven
wildravenuk.com